FAQ

GENERAL QUESTIONS

How long is the warranty?


We provide 6 months warranty for manufacturing defects subject to terms and conditions.




Will there be extended warranty?


Extended warranty would be available for purchase upon request and made payable on our website.




Refund & return policy


Product returns will be investigated and tested for tampering and customer's own negligence. If found to be evident of the above mentioned cases, customers will be liable for repair and freight charges. Refunds will only be made available within 3 working days from the date of purchase. Customers will also be liable to absorb the administrative charges (5% of total amount) incurred by our e-commerce providers.





BACK PIECE

Do i need to charge the front piece as well?


No, the entire product is powered only by the back piece which is connected through the back mount via a single USB-C cable.




What is the camera quality / resolution?


720P (up to 1080P) HD Camera, 30fps (up to 60fps), 100° Field of Vision




Why do we require the cable for the front piece/ Why isn't the front piece wirelessly connected to the back piece?


Wireless video feed often results in latency or lag. As riders ourselves, safety is important and so is receiving accurate vital information which is the primary function and value add for Argon Transform.





FRONT PIECE

Do i need to charge the front piece as well?


No, the entire product is powered only by the back piece which is connected through the back mount via a single USB-C cable.




What is the camera quality / resolution?


720P (up to 1080P) HD Camera, 30fps (up to 60fps), 100° Field of Vision




Why do we require the cable for the front piece/ Why isn't the front piece wirelessly connected to the back piece?


Wireless video feed often results in latency or lag. As riders ourselves, safety is important and so is receiving accurate vital information which is the primary function and value add for Argon Transform.





WARRANTY & RETURNS

How long is the warranty?


We provide 6 months warranty for manufacturing defects subject to terms and conditions.




Will there be extended warranty?


Extended warranty would be available for purchase upon request and made payable on our website.




Refund & return policy


Product returns will be investigated and tested for tampering and customer's own negligence. If found to be evident of the above mentioned cases, customers will be liable for repair and freight charges. Refunds will only be made available within 3 working days from the date of purchase. Customers will also be liable to absorb the administrative charges (5% of total amount) incurred by our e-commerce providers.





TERMS OF USE

Do i need to charge the front piece as well?


No, the entire product is powered only by the back piece which is connected through the back mount via a single USB-C cable.




What is the camera quality / resolution?


720P (up to 1080P) HD Camera, 30fps (up to 60fps), 100° Field of Vision




Why do we require the cable for the front piece/ Why isn't the front piece wirelessly connected to the back piece?


Wireless video feed often results in latency or lag. As riders ourselves, safety is important and so is receiving accurate vital information which is the primary function and value add for Argon Transform.